Communication Skills

Communication is a part of everyday life. We are always communicating. How we communicate with those around us will influence our outcomes. Being an effective communicator involves learning the skills to exchange information with clarity, empathy, and understanding.

View the available training dates and sign up here. Please note, some courses may not have current dates; if interested in a course without available dates, please keep checking back.

Courageous Conversations

Difficult conversations are an unwelcome but unavoidable part of life. Research shows that a little training can improve anyone’s competence and confidence
significantly.

Communications Skills – Courageous Conversations

1 file(s) 137.50 KB

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Difficult Conversations and Dealing with Conflict

A Difficult conversations present some of the most challenging aspects of management. But there are a range of techniques which can support you in planning, initiating, and undertaking conversations addressing poor performance, inappropriate behaviour, and a range of other situations.

Communication Skills - Difficult Conversations and Dealing with Conflict

pdf, 77.57 KB

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Negotiating and Influencing

Negotiation and influencing are essential skills for NHS management both in terms of reaching formal agreements such as annual contracts between commissioners and providers, and in terms of day-to-day staff relations.

Communicatons Sklls - Negotiating and Influencing

1 file(s) 74.85 KB

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Quality Conversations

Communication Skills

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