James – Application Support Lead

What was your first job?

My first job was as a Vehicle Electrician in the Army. I worked for 11½ years in the Army which I believe has helped build my character. 

How did you get to your current role?

After leaving the Army as a Military Clerk, I joined a local HR department for a company supporting adults with learning difficulties called Enable Care and Home Support. Whilst working in the HR team I took a year-long secondment into the IT department and enjoyed working with the various systems. Once the head office moved from Chesterfield to Coalville I started to look for a new job and was lucky to find a job working in the IT department at Chesterfield Royal Hospital.

Did you move across different career paths?

I had moved from a military background both as a vehicle electrician and military clerk into an HR analytical role. I carried out multiple HR qualifications in order to improve my career prospects within the field until I carried out my secondment into IT. I believe that I have many transferable skills that I have brought with me both from the military and my HR background that help me to carry out my current role.

Did you face any challenges to get to where you are now?

One major challenge was leaving the armed forces and moving into civilian life which was a big culture change for me and my wife.

Lack of formal qualifications within an IT background were a stumbling block but I had a good teacher during my secondment and my wife also completed a foundation degree in IT which I paid close attention to. I have progressed through a couple of progression steps in my current department working from an application support technician to an application support specialist and finally to an application support lead.

What do you do now?

Currently, I am seconded into a potential promotion position as one of the team leads for the Applications department. This role is involved with looking after the application team members and ensuring that work is completed to a high standard as quickly as possible to keep the hospital systems running. I’m involved with annual leave, sickness and appraisals etc whilst monitoring everyone’s workloads and ensuring knowledge transfer occurs within the team. Also heavily involved in projects for upgrading current systems and testing and implementing new systems.

What is it about your job that inspires you?

The people I work with are very friendly helpful and positive most of the time which helps create a feeling of a happy place to work. Knowing that my work is vital in ensuring that patients receive the best care in the timeliest manner with the use of technology. 

What is positive to you about working for DSFS?

Coming to work is a positive experience and every day has new and different challenges that ensure it is never mundane. Potential for career development for those willing to spend the time learning and improving themselves. Feeling part of the wider Trust is a vital part of being a member of DSFS and the fact we are treated as members of the same family.